1. Appointments

Appointments may be booked online or directly with me. Depending on the clinic location, bookings may be managed through:

• Cliniko

• Fresha

• Jane App

You will receive confirmation and reminders via email or SMS.

​

2. Home Visits

For home visits, you agree to provide a safe, clean space for treatment. If I feel the environment is unsafe, I may decline or end the session.

​

3. Fees & Payment

Payment is due at the time of booking or immediately after the appointment. Payments may be processed through:

• Stripe

• Fresha

• Jane App

• Bank transfer (where applicable)

​​

4. Cancellation Policy

To protect my time and allow other patients to book:

• More than 48 hours’ notice: no charge

• Between 48 hours and 24 hours notice: 50% deposit is non-refundable

• Less than 24 hours’ notice: full fee applies

• Missed appointments: full fee applies

​​

Exceptions may be made in genuine emergencies.

​

5. Insurance

If you are claiming through insurance, you are responsible for treatment payment. I can provide diagnosis letters or receipts upon request.

​

6. Clinical Records

Clinical notes are stored securely in:

• Cliniko

• Fresha

• Jane App (depending on clinic)

​​

These records are confidential and kept in accordance with GOsC and GDPR requirements.

​

7. Your Responsibilities

You agree to:

• Provide accurate health information

• Inform me of any changes in your condition

• Follow safety advice

• Arrive on time (or be available on time for home visits)

​​

8. My Responsibilities

I will:

• Provide safe, evidence‑informed osteopathic care

• Maintain professional boundaries

• Keep your information confidential

• Act in accordance with GOsC standards

​​

9. Complaints

If you have concerns, please contact me directly at osteo.paulads@gmail.com. If unresolved, you may contact the General Osteopathic Council.

​

10. Privacy Notice

I process your personal data in accordance with GDPR. For full details, please see my Privacy Policy.